So that we can assist you as completely and as
promptly as possible, please provide us with
sufficient information. 95% of the questions we
receive are already answered in materials on
this site. So, please check to see if the
information you need is already available for
your immediate access.
For
questions about anything in your control panel,
including setting up mail; installing front page
extensions; changing your password; setting up
MySQL and much more,
visit this page.
For
the top ten troubleshooting questions we
receive, visit this page.
For 'getting started' tips,
visit this page.
For help with webdesign-related questions such
as how to work with FrontPage, Dreamweaver,
Publisher and other resources,
visit this page.
To
place an order for webhosting,
go here.
For
details on the packages we offer,
visit this page.
For
information on making payments,
go here. To find
your balance due, or to see if we have received
your payment, log into your control panel (yourdomain.com/menu)
and go to Billing History. You can see
your charges and payments and print your
invoice.
Need to
make contact or email address changes on your
account? Log into your control panel (yourdomain.com/menu)
and go to the first link - "Account Management".
Scroll to the bottom and you will see a link to
"Edit Personal Information." Click the
link and make your changes.
IMPORTANT:
If you
have other questions, please provide us with the
followings basic information when you contact
us, so that we can assist:
Your
name; your domain name; your telephone
number; the specific problem (and any error
messages you are receiving); what you have tried
to do to resolve the problem; and any other
details that might be helpful. We'll do our best
to help you diagnose the problem and provide
solutions!
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