Getting Started : This information should have get you up and running quickly! FOR MORE INFORMATION ON TROUBLESHOOTING,  GO HERE     Viewing your website When your account is first established and your domain registration is still being processed, you have to use an address number to get into your account. This number is called an IP number. You received the IP number in your original Welcome Letter. It should look something like 65.108.51.18. Type your IP number into your browser as if it were a domain name to get to your site. Until you upload your web pages, you will see the default Under Construction page created by our server.  You must delete or overwrite this page before your pages will be seen!       Logging into Your Control Panel   The Control Panel is the best place to get started with your new service. Here you'll be able to change your password, set up e-mail boxes, view your billing history and much more. To log into your Control Panel you can use your IP number (described above) or your domain name (if the registration is complete) followed by "/menu". So if your IP is 65.108.51.18 you would type in  http://65.108.51.18/menu (or use login at the top of this page). You'll then be prompted to provide your user name and password which were in your welcome letter. Enter those and you're there!  The next thing you should do is set up your e-mail accounts.       File Descriptions Now that you can get into your account via the Control Panel you can use the file manager tool to poke around a bit. Do not delete or change any of the files that exist on your account unless you created them (with the exception of our under construction page - index.html).  Deleting files could require us to rebuild your which can take some time and you may lose some data. It is a good idea to make get familiar with the current file structure on the server. File/Directory Name - Description: domain-web-logs - this folder contains all access logs of visitors to your site domain-mail - this folder holds all POP mail accounts for your domain domain-www - this folder stores all html files for your domain www - this is where you put all your html files and subdirectories (this is a "shortcut" to the domain -www directory so this is the same as the domain-www folder) domain-secure - this is an aliased folder that is secure when the right URL path is called correctly. Example: https://secure-server.net/domain_name/file.name domain-www/stats - this is a folder that is used by the stats program. Even if you don't have the stats program installed, do not delete this directory.   The most important folder is the 'www' folder. This is where you put your web page files so they can be seen on the internet. Reminder: Your home page should be named index.html or index.htm.         Uploading  your site The first thing you'll need to get your site from your computer to the server is a program that can transfer or publish your site. Most web design programs have this ability built into them. In addition to this, there's a method called File Transfer Protocol (FTP) that makes transferring files a snap. If you've never heard of FTP, all you need to know is that it moves files from your computer to the server typically by simply dragging the files from one window into another. Or, you can upload files from your hard drive by using the file manager. The two keys to remember when uploading your files is that your home page should be named index.html and the server only serves files in the www directory to the web. Other directories serve a different purpose. If your site doesn't show up on the net immediately after uploading, the first thing to check is that your files are in the right place. Here is specific information for using a variety of html editors:  Go There     E-mail E-mail boxes are created using the Mail Manager tool, which is in your control panel. Click on the Mail Manager icon to get to the e-mail Home page. If you ever need to get to this location again, you can press the Home link in the upper left corner when in Mail Manager. Below the Home link along the left side are you current e-mail address. If the account is new, the server has set up one e-mail box by the same name (and password) as your user ID. The first thing we're going to learn is how to add an e-mail box by pressing the "New Address" link along the left side. The next screen requires you to enter the e-mail box name such as "webmaster" followed by your password for that box. Please make the password difficult to guess using numbers, letters, and punctuation. Now click the "Add" button. The final step is to click the "Home" button. Now you should see your new e-mail address along the left side. The next step is to review the options that come with the new e-mail box and how to setup e-mail clients such as Outlook Express. If you're familiar with setting up email clients then you'll need to know that your POP server name is: "mail.yourdomain.com" .   You should use your ISP's SMTP server. Go HERE for more information on setting up mail.     Changing your account password When you first open an account, the server assigns you your password. Often these are not easy to remember and so you will probably want to change your password to something else.  We still recommend using numbers, letters, and punctuation since security is important. To change your password, go to your Control Panel (www.domain.com/menu) and type in your current user name and password. Then click on the intuitively named "Change Password" icon to change your password. Follow the instructions and in about 10 minutes your password will work for logging into your account. Note: This same new password applies when you FTP in as well.       Name Servers  If you had an existing domain when you signed up for hosting,  either you or Khimaira will need to modify your DNS (nameserver) information. Please use the Transfer Page to provide your information to us if you had an existing domain. Troubleshooting FOR MORE INFORMATION ON TROUBLESHOOTING,  GO HERE